Smart Debt Solutions

Mediation FAQs

1. What is debt mediation?

Debt mediation is when we negotiate directly with your creditors to lower your monthly payments and make them more affordable — without going under formal debt review.

2. How much can my instalments be reduced?

In most cases, we reduce your monthly debt payments by 40% to 50%, depending on your situation and creditor cooperation.

3. Do you charge upfront fees?

No. We don’t charge anything upfront. Your first month’s reduced instalment will go toward admin and setup costs. From the second month, we start paying your creditors.

4. Will creditors still contact me during mediation?

Once we start negotiations and notify your creditors, most will communicate with us directly — giving you peace of mind.

5. Can I choose which debts to include?

Yes. We’ll help you assess your full financial picture and decide which accounts are best to include in your mediation plan.

Debt Review Removal FAQs

Debt Review Removal FAQs

Debt review removal is the legal process of taking you out of debt review if you've already paid off your debts or your financial situation has changed.

2. Can I remove myself from debt review anytime?

Not anytime — but if you've paid off your listed debts or your finances have improved, you may qualify. We’ll assess your situation and guide you through it.

3. How long does it take to remove debt review?

It usually takes 2–8 weeks, depending on your specific case and the speed of updates from creditors and credit bureaus.

4. Can I apply for credit again once removed?

Yes! Once we’ve successfully removed the debt review flag from your credit profile, you’re free to apply for credit like normal.

5. Will you help clear my name with the credit bureaus?

Absolutely. Part of the removal process includes updating your profile with all major credit bureaus so your name is cleared.

Prescription & Judgment Removal FAQs

1. What is prescription removal?

Prescription removal means clearing debts from your credit record that have legally expired — usually after 3 years of no contact or payment.

2. What is a judgment, and how can it be removed?

A judgment is a court order issued against you for unpaid debt. If it’s settled or old enough, we can help remove it from your credit report.

3. How do I know if my debts are prescribed

We’ll check your credit report and review the dates of your debts. If they meet the legal conditions, we can apply to have them removed.

4. Will removing judgments help my credit score?

Yes. Removing judgments and expired debts can improve your credit status and make it easier to qualify for loans in the future.

5. Is this process legal and safe?

Completely. We follow all legal processes as set out in the National Credit Act and South African law.

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